Effective Date: 10/10/2024
1. Introduction
Welcome to Poyntzfield Herb Nursery. We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website www.poyntzfieldherbs.co.uk, make a purchase, or engage with us in any other way.
2. Information We Collect
We may collect and process the following categories of personal data:
- Personal Identification Information: Name, email address, phone number, billing address, and shipping address.
- Payment Information: Credit card details processed securely through Stripe. We do not store your payment information.
- Technical Data: IP address (anonymised), browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website, products, and services.
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and deliver your orders, including managing payments and fees.
- To communicate with you regarding your orders, including order confirmations and shipping updates.
- To manage your account and provide customer support.
- To improve our website, products, and services through analysis of usage anonymised data.
- To comply with legal obligations and resolve disputes.
4. Legal Basis for Processing Personal Data
We will only process your personal data when we have a legal basis to do so. The legal bases include:
- Performance of a contract: When processing is necessary to fulfill our contractual obligations to you.
- Compliance with a legal obligation: When we need to comply with applicable laws.
- Legitimate interests: When it is necessary for our legitimate interests or those of a third party, provided that your interests and fundamental rights do not override those interests.
5. Sharing Your Information
We do not sell your personal data to third parties. We may share your information in the following circumstances:
- With service providers who assist us in providing our services (e.g., payment processors like Stripe, hosting services).
- With analytics providers (e.g., Google Analytics) to help us understand how our website is used. We ensure that IP addresses are anonymised before being processed.
- To comply with legal obligations or respond to lawful requests from public authorities.
6. Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- The right to access: You can request copies of your personal data.
- The right to rectification: You can request correction of any inaccurate or incomplete personal data.
- The right to erasure: You can request deletion of your personal data under certain conditions.
- The right to restrict processing: You can request the restriction of processing your personal data under certain conditions.
- The right to data portability: You can request transfer of your personal data to another organization or directly to you under certain conditions.
To exercise these rights, please contact us using the contact details provided below.
8. Security of Your Information
We take reasonable steps to protect your personal data from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
| Contact Method | Our Details |
|---|---|
| Address | Poyntzfield Herb Nursery, Black Isle, By Dingwall, Ross & Cromarty, Scotland IV7 8LX |
| [email protected] | |
| Telephone | +44 (0)1381 610745 |